Book a guest airport transfer in 28 seconds. See the live driver location on a single timeline. Watch your commission ledger tick up — all from one screen on the front-desk PC, tablet or phone.
Hotel address is auto-filled. Frequent-guest profiles save in one tap. Fare locks the moment the flight number is entered.
The portal replaces three separate workflows your concierge currently juggle — booking, tracking, commission reconciliation.
Pre-saved hotel address, flight-number lookup, repeat-guest profiles, instant fare quote, one-tap confirmation. Average booking takes 28 seconds.
Single timeline per booking: confirmed → driver assigned → en route → arrived → on board → completed. Concierge can answer "where's my driver?" in seconds.
Every booking shows commission earned. Monthly running total updates in real time. Payout history and CSV export ready for finance.
The portal is a browser-first product — no PMS integration, no IT install. Each partner hotel receives a unique URL (e.g. yourhotel.primeridershuttle.com.au/portal) and concierge logins are created per staff member. Single-sign-on via Google Workspace or Microsoft 365 is available for hotel chains.
For chains running Opera, Mews or Cloudbeds, an API integration can pull guest data into the booking screen so concierge type only the flight number. For independent hotels, the portal works perfectly stand-alone — no PMS hookup required.
All data lives on AWS Sydney (ap-southeast-2), is encrypted at rest and in transit, and is SOC 2 Type II hosted. Guest data never leaves Australia. We do not sell, share or remarket guest information.
All four tiers get the full feature set — higher tiers add white-label, dedicated support and API access.
28-second guest transfer flow
Real-time driver timeline
Real-time earnings tracker
For premium & flagship partners
Give us the pickup address, the terminal or destination, your date and time, and passenger numbers. That is all we need to price it.
Our team checks the route, the traffic at your time of day and the right vehicle, then emails your fixed quote — usually within the hour. Tolls and GST are already included.
Happy with the price? Reply to accept. That confirms the booking, and your confirmation email follows with the vehicle, pickup time and driver details.
Shortly before pickup your driver calls or texts to confirm exactly where to meet. Load up and go — straight through to the terminal.
Each partner hotel gets a unique sub-domain (e.g. yourhotel.primeridershuttle.com.au/portal) and individual concierge logins. Single-sign-on via Google Workspace or Microsoft 365 is available for hotel chains. Mobile apps for iOS and Android optional.
Just three fields: guest name, flight number (or pickup date and time) and number of passengers. The hotel address is auto-filled, repeat-guest profiles are saved, and the fare quote is emailed back, usually within the hour. Most bookings complete in 28 seconds.
Yes. Every staff member gets their own login and the portal handles unlimited simultaneous sessions. The booking ledger shows which concierge placed each booking — useful for performance recognition.
After booking, the portal shows a live status timeline: confirmed → driver assigned → driver en route → driver arrived → guest on board → completed. If a guest asks at the front desk, the concierge can give an exact ETA in seconds.
Yes. The commission dashboard shows every confirmed booking, commission earned per booking, monthly running total, payout history and a downloadable CSV for finance. Updated in real time.
Yes. A 30-minute in-person training session is delivered at your hotel as part of onboarding. Video refresher modules, quick-reference cards and a 24/7 concierge support hotline are also included free.
"I genuinely use it 40+ times a day. The repeat-guest profiles save me typing addresses — for our regulars I can rebook them in 12 seconds flat. Guests think we have superpowers."
"The live tracker is what won me over. Guests come to the front desk worried about their pickup, I show them the screen with the driver's car icon, and they relax instantly. It's amazing for guest experience scores."
"As a Group GM I love that the commission ledger is real-time and exportable. I can see exactly which property is earning what without waiting for a monthly report. Best B2B portal we've integrated in 4 years."
15-minute demo with one of our hotel partnerships managers. We'll show you the booking flow, the live tracker and a real commission ledger.
Request a Demo →