Airport Pickup Guide
Where to meet your driver at Sydney Airport, how long we wait, and exactly what to do the moment you land. Read this once and arrivals stop being stressful.
What to Do After Landing
This is the whole protocol. It takes about five seconds.
Send Us Your Trip Details
Fill in the quote form with your pickup address, destination, date, time and passenger count. It takes a minute — no payment, no account, no card details.
Best Available Fare, Emailed
Our dispatch team reviews your details and emails the best price we can do for that trip — typically within the hour, tolls and GST included.
Confirm by Reply
One reply accepts the quote and confirms the booking. You will have a confirmation email with your pickup time, vehicle and driver arrangements.
Pickup Day
The driver calls before arriving so you know exactly where to be. Bags in, doors shut, direct to your terminal.
Meeting Points & Maximum Wait Times
| Terminal | Airlines | Pickup point | Max wait after landing |
|---|---|---|---|
| T1 International | All international carriers | P7 Building | 1 hour |
| T2 Domestic | Jetstar, Virgin, Rex | Shuttle area | 40 minutes |
| T3 Domestic | Qantas, QantasLink | Shuttle area | 40 minutes |
Homes, Hotels & Offices
10 minutes' waiting
Maximum wait time is 10 minutes after the driver arrives at non-airport pickup locations. Additional charges may incur beyond the average wait times.
A message before arrival
Your driver contacts you shortly before pickup, so you are not watching the street from a window at 4am.
Apartment and gated access
Give us the gate code, building entrance or undercover pickup point at booking and the driver will have it in advance.
Hotel pickups
Meet in the lobby unless we agree otherwise. For early departures, tell the front desk the night before so the doors are open.
Luggage assistance
Your driver loads and unloads. Tell us about heavy or awkward items so we allocate the right vehicle.
Child seats fitted first
Requested at booking, installed and anchored before the vehicle arrives — not assembled at the kerb.
Flying Out — How Early?
Our recommendation, before your suburb's drive time is added.
| Flight type | Be at the terminal | Why |
|---|---|---|
| Domestic (T2 / T3) | 1.5 hours before departure | Bag drop closes 30–45 minutes out; security queues peak early morning |
| International (T1) | 3 hours before departure | Check-in and outbound immigration take longer than most people expect |
| Peak or school holidays | Add 30 minutes | Terminal queues, not roads, are usually the constraint |
Pickup FAQ
Where exactly do I meet my driver at T1?
At the P7 Building. Once you land, turn your phone on — your driver will message you directly to confirm the exact spot and walk you through it.
And at T2 or T3?
In the designated shuttle area at each domestic terminal. Again, your driver messages you after landing with the precise meeting point.
How long will my driver wait?
Up to 1 hour after landing at T1 International and 40 minutes at T2 and T3 Domestic. At homes, hotels and offices the maximum wait is 10 minutes after the driver arrives. Extra waiting time may incur additional fees and can also result in cancellation of the service.
My phone is flat / has no roaming. What do I do?
Sydney Airport has free wi-fi in all three terminals — connect and message us by phone. If you cannot get online at all, go to the meeting point listed above and call 0427 143 612 from any phone.
Can my driver meet me inside with a name sign?
Yes, on request — ask for a meet-and-greet when you book. Otherwise the standard service is a kerbside meeting point confirmed by message.
What if I clear customs much faster than expected?
Message your driver as soon as you are through. If they are already on approach they will collect you early; if not, they will give you an accurate time rather than leaving you guessing.
Your Driver Is Waiting and Tracking
Flight tracked at no charge, an hour of waiting included at T1, and a message the moment you land.
✓ Fixed fare · ✓ No deposit · ✓ Free cancellation 24 hrs · ✓ 24/7 dispatch · ✓ Flight tracked